Handle Phone Calls Confidently (Intermediate ESL Lesson)

Are you an English teacher or an adult ESL student looking to develop confidence in making and managing phone calls in English?

Phone conversations often come with unique challenges, from handling misunderstandings to using polite phrases effectively. This lesson is designed to help intermediate English learners build the skills needed to navigate phone calls in a professional setting with ease and professionalism.

The Handle Phone Calls Confidently lesson provides essential language techniques for various phone interactions, including making requests, leaving messages, and dealing with technical issues. Through practical exercises and real-life scenarios, students will build confidence and clarity in handling phone communication.

Lesson Focus: Navigating Phone Conversations in Professional Communication

This 60-90 minute lesson introduces adult ESL learners to essential phrases, polite structures, and strategies for managing phone conversations professionally. By mastering these skills, learners can handle phone calls confidently in business settings.

What You’ll Get:

• Student Handout (PDF): Activities and vocabulary exercises focused on making requests, taking messages, and handling various phone situations.
• Lesson Presentation (PDF format): Visual slides covering polite phrases, phrasal verbs, and structured language to ensure effective communication on calls.
• Audio Files: Listening exercises with real-world scenarios to practice phone conversation skills in context.

Key Learning Objectives:

• Master Phone Conversation Structures: Learn phrases for introducing yourself, making requests, and confirming information.
• Use Polite Phrasing for Effective Communication: Practice polite structures to handle different phone scenarios with professionalism.
• Develop Strategies to Avoid Misunderstandings: Apply techniques to clarify and confirm information during calls.
• Engage in Real-Life Scenarios: Participate in role-plays and listening exercises to practice managing phone conversations confidently.

Ideal for English Teachers and Independent Learners

This lesson is perfect for classroom teachers supporting adult ESL students in mastering phone communication. It’s also suitable for independent learners seeking to improve their English skills for real-world phone interactions.

Equip yourself or your students with essential skills to handle phone calls professionally, enhance clarity, and communicate confidently. Download the Handle Phone Calls Confidently lesson today to elevate your English learning journey!

About Me

With over 20 years of experience and a Master’s in Education, I specialize in empowering adult ESL learners with practical language skills for the workplace and beyond. My lessons are designed to be engaging, relevant, and immediately useful in real-world settings.